Refund policy
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for exchange only. Please see below for more information on our policyan exchange only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7)seven (7) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at __________ to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Ayla Lovely DesignsAyla Lovely Designs
Attn: Returns
RMA #
19557 Donkey Hill Rd RMA#
19557 Donkey Hill Road
United States Hidden Valley Lake, CA 95467
United states
Please note that all returns/exchanges need to have a trackable shipping method when sent.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. We will notify you by email when your return has been processed.exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
The following items cannot be exchanged:
● Custom orders, including Shirts, Pens, mugs, Tumbler cups, hoodies, earrings necklaces and anything that has been custom made for you.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us.